FAQs

Question: How do I order? 

Answer: Simply click the "Buy it now" button, and then go to your cart: 

After that, please click "check out" (or the paypal button), and fill in your details. 

Question: Are my payments secure? 

Answer: Yes, it's 100% Secure. 

We use the PayPal secure payment gateways. 

** You can also use the paypal checkout to pay with the major credit card companies without having to log in to your account. 

Question: How long does shipping take? 

Answer: Please allow between 3-5 business days depending on your location

Question: How do I receive multiple item order? 

Answer: If you order several products, all will be sent in a same package (in most cases). 

Question: What happens if I'm not happy about the product/service?

Answer: We guarantee the arrival of the product in under 3-5 business days and the quality of the product.

In case of damaged product, the size of the product doesn't fit the sizing chart or if we sent the wrong size, we will provide a replacement or a refund after seeing a photo proof of the issue (with measurement). 

If the wrong size was ordered by the customer, we will offer a free replacement. The buyer will need to cover shipping & handling costs only. 

Please contact our support and they we will be happy to help. info@crystalmines.com  

Question: How do I contact support? 

Answer: Please contact support only by this email: info@crystalmines.com .

Question: Do you provide tracking information? 

Answer: Yes we do send a tracking numbers.